FAQ

What's the delivery timing?

Orders are processed and shipped within 1-2 business days of purchase unless otherwise noted in the product description. Orders are shipped out directly from any of our international warehouses.

How soon can I expect to receive my order?

Due to the Covid-19 epidemic situation, the average standard delivery time is 7 - 15 business days (for most Europe and USA/UK/Canada/Australia), carried by trackable delivery service.

Do I need to pay for customs, duties, taxes?

Usually, there are no custom or tax charges, however, there are always rare exceptions.

The prices displayed on our site are tax-free. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.  

How can I join the experience officer program?

Please write to us at eop@service.pawpularstore.com to get the register form.

For questions, please write to us at service@pawpulardesign.com, we will reply within 24 hours.